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Customer Service

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Last update December 10, 2020 Effective date December 10, 2020

If you can't find answers in our FAQ section, our friendly Customer Care team is here to help. We typically respond within 24 hours, but we appreciate your patience during busier periods. 

Customer Support Hours: Monday – Friday, 9am - 6pm

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We also offer several ways to help you choose the perfect Herman Miller product:

Try Before You Buy (By Appointment Only) : Schedule a showroom appointment to experience Herman Miller chairs and their ergonomic features firsthand. Please contact us to schedule your appointment. Due to limited availability, we currently only accommodate customers with prior bookings. Book now!

Schedule a 15 mins Virtual Chair Consultation: Experience our ergonomic chairs from the comfort of your home or office with a personalized virtual consultation. Our product specialists will guide you through chair features, adjustment mechanisms, and ergonomic benefits to help you find the perfect match for your needs. Let us know which specific chair model you'd like us to showcase! Book now!

During this session, you can:

  • Get personalized recommendations based on your workspace and requirements
  • Learn proper ergonomic adjustments for optimal comfort
  • Ask questions about features, materials, and warranty coverage

After-Purchase Support: Our commitment to your comfort doesn't end at checkout. Schedule a follow-up consultation where our experts will help you optimize your chair's ergonomic settings for your specific needs, ensuring you get the maximum benefit from your chair. Book your optimization session!

During this personalized adjustment session, you can:

  • Learn proper ergonomic adjustments for optimal comfort and posture
  • Receive guidance on chair height, armrest positioning, and lumbar support settings
  • Address any comfort issues you may be experiencing with your new chair